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Shipping Info

Orders ship out the next business day unless otherwise stated on your order. 

USPS: Orders shipped via USPS take 4-6 business days to deliver after shipping.

UPS Ground: UPS Ground takes 3-6 business days to deliver after shipping.

UPS 2nd-Day Air: Orders shipped via UPS 2nd-Day Air arrive 2-3 business days after shipping.

100-Day Trial

We want you to absolutely fall in love with your bag, which is why we offer a 100-day trial.

Use it, travel with it, even wash it -- do whatever it takes to make sure it's the right fit. If you decide that it's not for you, we'll send you a free return shipping label* so you can return for a full refund or exchange within 100 days of your order ship date -- no questions asked.

Returns & Exchanges

Orders may be returned or exchanged up to 100 days after purchase. Just enter your information through our return portal below, and we will email you a prepaid shipping label*.

*Free for US orders only. For international orders, we provide returns and exchanges, however, you are responsible for return shipping and customs fees. 

 It typically takes us 3-4 days to process refunds when we receive returns back in our warehouse. 

Personalized items cannot be exchanged or returned. 

Get a Return Label

Contact Us

Fill out the form below, email us at hello@canvelle.com, or leave us a voicemail at (856) 485-9682 and we'll be in touch within 1 business day.

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